Returns & Exchanges
At Portronics, we strive to ensure your complete satisfaction with every purchase. If your electronic gadget is defective or doesn't meet your expectations, our hassle-free return policy allows for exchanges or refunds within 7 days of delivery.
Initiate Request
Visit our Support portal and enter your Order ID and email address to select the items you wish to return or exchange.
Quality Assessment
Provide a brief description and upload clear photos or videos of the product to help our technical team verify the reported issue.
Reverse Pickup
Once your request is approved, we will arrange a free reverse pickup from your registered address within 24-48 hours.
Refund or Replacement
After the product passes our warehouse inspection, we will immediately initiate your refund to the original payment method or dispatch your replacement unit.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing